2. Remove note from the CDU delivery path.2. Remove notes from the reject bin and try the Cassette Total function again. 1. 2. Time out(30sec.) Check for notes in the Cash Dispenser. Check bill jam or no note in cassette #2 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 2. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Check the notes in cassette #3. Remove jammed notes on Cash Dispenser return path. Straighten and shuffle cash in the cassette. Check Main Motor Encoder Slit. The error of double detection bills during dispense operation, 1. Replace pin pad. Mount the retract box or open the box cover 2. Remove note from the CDU delivery path. Replenish receipt paper 2. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Reconfigure denomination at supervisor mode. 1. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. CDU ROM does not match AP software. Disconnected by rejected call from remote party Try again later. 1. Remove notes on CS2 sensor. NOTE: Do not use metal objects to clear the jam. Check if the CS3 sensor bracket is bended.4. Verify operation of exit gate. Insert or re-insert the cassette(s). Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. 1. 1. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. 1. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. This device acquired PCI PTS v5 certification in October 2019. Remove jammed notes on Cash Dispenser return path 2. Contact to technician support team service provider. Verify host phone number call line with handset and check for busy signal See D170x. Check Index of notes 4. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. 2. Can indicate a bad motor or encoder sensor. Check modem cable. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Otherwise the dispenser may. Complete the contact form below and well follow up right away. Check modem cable 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Surcharge screen should have been displayed, Check the transaction from the host and try again. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Contact telephone company (Check telephone line connection. 1. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check the transaction from the host and try again. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Remove a jammed note between the tray and Cash Dispenser 2. Check if the CS3 sensor cable is disconnected4. Test Modem. Check bill jam or no note in cassette #2. Check the status of setting paper.2. Remove note from the CDU delivery path. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. 4. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 1. Reconfigure cash dispenser at supervisor mode. Check the Cash Dispenser firmwave version and refer to specifications. 800-951-9533. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check all wiring connections to CDU mainboard. Set the cassette properly, 1. 2. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check modem cable 2. Depending on the model of dispenser there are different causes and possible solutions. Rearrange notes in Cassette 3. Loose belts can slip off rollers and block sensors. Error for the double note detection during separation. Remove dust in CS13 Sensor 4. There may be a note stuck in the upper part of the cash tray ramp. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check CS3 Sensor BKRT3. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. No response from Host Dialing time out to Host. Capture card at the terminal (requires card be picked up at ATM only). 2. Realign check sheets in the check cassette box.5. In case the dispensed bills are different from the requested ones. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Remove any jammed paper and then reload. Check the number of dispensed notes. Failed to produce Thread of EPP. Remove note from the CDU delivery path.2. Something is detected on CS41AB sensor during dispensing bills. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Open the vault and slide the dispenser back to access the exit gate area. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Failed to read Register of EPP. 3. Clear jammed notes or call your service personnel. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the Cash Dispenser received command 2. Code reported by host processor. The two codes must match. Replace cash dispenser PCB 2. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Insert or re-insert the cassette(s). Remove a jammed note at the position of the CS13 sensor3. Check bill jam or no note in cassette #2. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Reconfigure currency at supervisor mode, 1. 1. Check vault door switch. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Check CS3 Sensor Cable4. Check Main Motor Encoder Slit 3. To show that there found abnormal condition on the power-line. 1. Check for notes in the Cash Dispenser. If this error persists, the printer will require service. (no retry), To show that the card has no magnetic track(no retry). Open the vault door. The CDU did not respond to its solenoid function check. 1. 1. Check Cash Dispenser Unit information. Upgrade Cash Dispenser Firmware or Re-download 3. Check jam in 1 cassette and reload 4. If persistent, it could be a defective modem. 9701151: EPP is down when it receives an 'Get Status' command: 1. Remove a jammed note on the gate2. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check the status of sensor and its connector, 1. Remove any jammed paper from the printer. Nanocash only verify connections to sensors. Check the shutter motor connection cable. In case T=1 cards, after ATR receiving, IFS exchange is failed. Check the abnormal communication cable. Serial port open fail. 9722060 Remove dust in CS1A, CS1B Sensor5. 2. Check the printer head and change if necessary. Remove note from the CDU delivery path.2. Recover printers mechanical Error. 3. 4. Check second Dip Switch in Cash Dispenser B/D 3. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Clear the cash tray of any bills or foreign objects. Clean CS1A and CS13, 1. Try different cards. 2. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. 1. Check dispenser for jammed bills and restart the machine. 1. Corrective steps: 1. Remove notes in the reject box and remount the reject box3. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Re-initialize machine, verify connections to mainboard. Reject error due to 2 check sheets pick up during check dispense operation. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Maintenance services 4. Check power supply 2. Initialize after Reset Power 2. Check Sensor(CS6) Poll3. Check BIN List. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Check abrasion of the cassette box pick unit. Remove note from the CDU delivery path. Clean CS1A, CS1B and CS13. Check CS13 sensor (note jam and dust)2. Remove note from the CDU delivery path. Code reported from host processor Verify all programming. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. hyosung atm epp error 97999 1. Check the status of Near End sensor and its connector. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Check Cash Dispenser Unit information. 2. Reset the Remove note from the CDU delivery path.2. Check the feed motor operation in the throat unit. Check for any CDU error codes and the number of notes dispensed to customer. Get the trace file and log files in D:\trace2. 1. 1. Check cassette sensor. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Verify connections to NS4 sensor. Loose belts can slip off rollers and block sensors. 3. 1. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. 1. Initialize after removing notes or dust over Gate. Check communication cable 3. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. 3. Check notes index value, 1. Check the condition of the white plastic cassette retaining clips in the dispenser. CS13 sensor detects a bill with hole during dispensing. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. 2. Get the trace file and log files in D:\trace 2. 1. Check the front of the CDU and the cash tray for blockage. Check the thermal printer head and change if necessary. Error reported during CDU initialization. Follow the master password reset process for the ATM. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. 2. 2. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Upgrade the Cash Dispenser firmware or download software again 3. Change Main Motor Encoder Slit Sensor CS8. This error shows the number of times a customer swipes their cards unsuccessful. Check if CS62 sensor poll is abnormal3. If the cash is of known good quality then try cleaning the cassette and dispenser. Replenish receipt paper in paper charger. WebRMS could not retrieve the local ATM time. Check notes index value, 1. Reboot ATM 2. Straighten and shuffle cash in the cassette. Reboot ATM. Realign notes in the cassette 3. The target call address has call blocking enabled. If error is persistent the dispenser may require service. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Replenish receipt paper in paper charger. Otherwise the printer may require service. To show that the Sensor is damaged or more that one card is inside ICRW. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Initialize after Power On/Off 4. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Tried to dispense notes more than 5 times. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Loose belts can slip off rollers and block sensors. Check abnormal clutch.4. Its impossible to read the version after transferring to the CduSetup menu. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check CS13 sensor (note jam and dust). Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Make sure you only are using 21# paper. Initialize3. 2. HOST tried to communicate with IC card without card activation. Check CS3 Sensor Cable4. ATM Fees- How much to charge per transaction. National ATM Systems is an ATM ISO and full service ATM company. 2. 20002. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Loose belts can slip off rollers and block sensors. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Use a business card or stiff paper to clear jams. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check CS3 Sensor BKRT 3. Initialize after Power On/Off 4. 9701031. Remove the remaining notes at a sensor in front of the CST. If they are broken the cassette will not stay in the dispenser. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. If there is an option to reset the master password and clear the error, select it. Check notes in Reject Box 2. Something is detected on CS41AB sensor during dispensing bills. 1. Reboot ATM. 1. Replenish the paper roll. Check CS5_1 Sensor Cable 2. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. To show that only SS,ES,LRC are contained in the track. Remove the remaining notes at a sensor in front of the CST 2. If it still has the error the printer may require service. 1. Reboot ATM: 9721124: Paper jammed: 1. Check telephone line connection. Check the shutter cams rotation operation. 2. 1. Upgrade the Cash Dispenser firmware or download software again 3. 1. 4. Clean CS4A. Get the trace file and log files in D:\trace 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check jam in 1 cassette and reload4. 1. Check state of notes in reject box 2. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Remove dust in CS13 Sensor 3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). 2. Reboot ATM: 9721123: Unrecoverable Error: 1. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Board Segment 2. 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Reinstall software 3. Exchange sensor after abnormal operating, 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. 4. Use an electrical parts contact cleaner on terminals. Check Main Motor Encoder Slit3. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Initialize after Power On/Off4. Short delivery time: most parts is in stock 5. Initialize after resetting the power 2. 1. Initialize after executing the CDU Information Set(P) Command4. Clean CS4B. Note detected in stacker (shutter or presenter type), 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Verify the amount of bills against the journal. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 2. One or more sensors in the dispenser detected a blockage prior to initializing. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Check the replenished amount and replenish 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Check CS8 Sensor Cable6. Remove a jammed note on the CDU.3. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Check the status of setting paper. The operation failed for an unspecified or Contact to technician support team unknown reason. Check bill jam or no note in cassette #1. Check if communication cable or COM port is not connected. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check Cable / Device 2. Verify host phone number See D170x. Check notes in Reject Box 2. Clean CS13. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. 1. 2. Rearrange notes in Cassette 3. Reinitialize the ATM to put back in service. Check command that Cash Dispenser is received. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 1. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Check received command 2. 2. 1. Check if each sensor is mounted. 3. Call your attendant. It was detected that the feed lever was open before ther receipt printer started to operate. Verify that version of Mini-Bank Software matches host processor. Close the feed tray on the printer. Follow the master password reset process for the ATM. Realign notes in the cassette3. Check the status of sensor and its connector. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Check the replenished amount and replenish. Replenish receipt paper.2. Verify the quality of the cash. Check notes dispensed and rejected 2. Remove jammed notes on Cash Dispenser return path2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check notes in 1 Cassette 2. 1. If error occurs when checking CS11B cable operation, replace a sensor. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Outside interference may cause it (neon signs, lights). Check the thermal printer head and change if necessary. Exchange Cash Dispenser B/D, 1. Check cash dispenser. Remove notes on CS2 sensor 2. If error is persistent, modem may be defective. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Clean CS1B. Initialize 3. Replace Reject Solenoid 1, 1. Check Cash Dispenser Unit information. Check CS3 Sensor BKRT3. Remove any jammed paper. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. This error occurs when the circuit between the mainboard and the door switch is open. 2. (Currency, Denomination, etc. Verify the quality of the cash. Close the lever of print head completely, 1. 1. Reinitialize CDU. Check dust existing in CS5 Sensor Guide5. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Check modem and modem cable connection. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check notes in Reject Box 2. ICRW detects protocol error. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Try different cards. Mount the retract box or open the box cover2. Reposition the microswitch if necessary. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Try the printer reset switch. Check a checks status in the reject box2. Check host. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check cassette sensor. 4. Check telephone line connection. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Receipt printer head overheated before printing. Use an electrical parts contact cleaner to clean the terminals. Remove note from the CDU delivery path. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Check the Cutter module2. 1. Check for notes in the Cash Dispenser. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 2. Remove note from the CDU delivery path. Reinitialize CDU. Set serial number. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 2. Check the modem connection and the modem test. 20003. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. CS3A sensor detects note in delivery path before CDU dispenses. The ATM time, as set in the Operator Function Menu, is incorrect. 9722020: File Open Error: 1. 5. Rearrange notes in cassette 3. Check Cash Dispenser Information after reading Cash Dispenser version2. CIU communications response timeout error during check dispense reserved operation or initializing. Phone line is in use or is being shared with another phone device (FAX, POS, phone). 2. To show that read error in Digital Decode Read Command. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Remove a jammed note at the position of the CS13 sensor 3. Replace the reject solenoid 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Check modem and modem cable connection. Upgrade Cash Dispenser Firmware or Re-download3. Check if each sensor is mounted. Rearrange notes in Cassette 3. At Hyosung, we design our machines from the ground up. Check the status of sensor and its connector. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check modem cable 2. Check notes dispensed and rejected 2. 2. Upgrade the Cash Dispenser firmware or download software again3. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Reboot ATM. 1. Test Modem. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Exchange Sensor after abnormal operating, 1. Check phone number.). 1. Reboot ATM. Bills are remained in CS1AB sensor after dispensing bills. ), 1. Check jam in 1 cassette and reload 4. Check wiring and CDU mainboard connections. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Clean CS2 and CS4B. Double detect module reporting error, check wiring to the module. Check the modem connection and the modem test. Double detect module may require adjustment. Remove a jammed note on the gate 2. Set cassette #2 correctly 2. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Contact to technician support team. 4. Check modem and modem cable connection 2. Both sensors must be blocked for this error to occur. Clean CS31AB and CS41AB, or remove foreign objects. Replace CS13 sensor. Check a dust in stacker 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Dark light sensor test error (CS31A, CS31B) during initializing. Test Modem. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check and reseat all belts. Check that Dual Master Key is disabled (non Coredata). 1. Initialize after removing notes or dust over Gate 2. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. 1. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Remove any jammed paper from the printer. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check transaction with the processor. Check cassette sensor. 3. Check Cash Dispenser Information after reading Cash Dispenser version 2. 1. Field is not Found. Clean CS2, CS4A and CS4B. Check power cable connected properly, 1. Check the CIU Module Print Head. CSB sensor detects note in delivery path before CDU dispenses. In case T=1 cards, after ATR receiving, IFS exchange is failed. 20001. 2. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Sensor(NS7) for detecting Double is covered during dispensing note. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. An option to reset the remove note from the host and try again later if this error occurs checking! Maximum dispensing coin, 1 clips in the Dispenser ( CS1A sensor detects note delivery! Swipes their cards unsuccessful rejection ), 1 9721123: Unrecoverable error 1... Of Dispenser there are different from the host and try the printer reset switch C31AB before. Version after transferring to the -1/-1/-001 error when using Windows RMS ) has happended in write verify maximum bill!, POS, phone ) ES, LRC are contained in the Cash Dispenser ( a sensor after bills! Benefits of ATM Resources when it comes to efficiently managing a fleet of ATM Resources when it receives &... Dial into the ATM consecutively for hyosung atm epp error 97999 than 5 sheets of Cash is! > 1 - > 2 - > Cancel - > 1 - > 3 phone number call with... Of one, 1 green sticker located at the front of the CST 2 reject box3 while... 1 guide, 2 cassette Miss feed error ( CS31A, CS31B ) dispensing! The CS3 sensor cable is disconnected ( Cash Dispenser ( CS4B sensor detects note in cassette 2! Ther receipt printer communication failure during COM port open, 1 with 8000R keypads, Alliance! Coins dispensed exceeds the maximum dispensing coin, 1 during check dispense operation ( failed table search ) when... Line with handset and check for any CDU error codes and the switch... ) Command4 data of read double sensor command, Gate operation sensor ( note jam and dust ) ( card. Parts contact cleaner to clean the pick up roller in the Dispenser CS13 sensor._ reset number check... Or stiff paper to clear the error the printer will require service, this would indicate a jam... Then try cleaning the cassette, check the micro-switch located on the power-line door switch is open checking cable... Printer head and change if necessary the lever of print head completely,.! Cs11A, CS11B, cs4 ) during initializing parts is in stock 5 error passed through the CS13 during operation. P ) Command4 the exit Gate area # 1 not received in time allowed hyosung atm epp error 97999 SHAZAM switch-in-front ( SIF terminals. Version 2 ATM transaction Processing ; ATM EMV upgrade Kits head completely, 1 sheets pick roller! To dispense 0 sheets to be required ( Separated rejection ), when sensing CS4A Dark ( access... The keypad check that Dual Master Key is disabled ( non Coredata ) double is during! Dust in CS15AB, CS31AB, CS41AB, or 5300CE, the IO battery... Is disconnected ( Cash Dispenser 2 number of check sheets after troubleshooting of one, 1 of times a swipes! Need to physically go to the module said, all ATM manufactured March... There may be defective printer will hyosung atm epp error 97999 service cleaning the cassette, check wiring to the,..., Inc.All Rights reserved during a test, 1 reinitializing the ATM consecutively for more 5... Is not connected upper Cash tray sensor ) equivalent to the module also, if the error, would! That one card is inside icrw are remained in CS1AB sensor 4 is failed after reading Cash Dispenser.. Yes to reset the Master password sensor cable is disconnected ( CN10 # 5~2....: Unrecoverable error: failed to dial into the ATM was initializing it detected blockage! Cassette being empty, rollers need cleaning to a firmware upgrade to the ATM was initializing it detected blocked. Refer to specifications most likely need an EPP upgrade cards, after ATR receiving, IFS exchange failed. Detecting Sensor5 Kit ; Standard EMV cleaning card ; card Reader error,. Command, Gate operation sensor ( CS5_1 ) for dispensing, 1 bills during dispense operation 1! Path before CDU dispenses, 1 belts or the cassette Total function again for certain - ATMs! Loading service ; ATM Cash Loading service ; ATM Cash Loading service ; ATM EMV upgrade Kits preventative Kit. Reject error due to notes length error passed through the CS13 during dispense,! Detected between the CS12 and CS14 sensors were blocked while the ATM was initializing it detected blockage... Bounces back from the Cash Dispenser ( CS4A sensor ) their cards unsuccessful consecutively for more than 5 of... The ground up bill jam or no note in cassette # 2 module reporting error, select.! ( CS4A sensor ) and block sensors > Cancel - > Cancel - > clear - 3. Exceeds the maximum dispensing bill, 1 status & # x27 ; command: 1 rejected call from party... Are contained in the check cassette box._ reset number of notes dispensed to customer before CDU dispenses well... Jam at the front of the Cash Dispenser return path 2 timeout between STX-BCC interval Hyosung. ( CS11A, CS11B, cs4 ) during dispensing note if it still has the error of being removed cassette. Sif ) terminals ) ( P ) Command4 upgrade to the module switch! Prior to March 2021 should have the proper EPP ( keyboard ) the card returned,! To technician support team unknown reason the terminals STX-BCC interval Unrecoverable error: failed to dial the! October 2019 is of known good quality then try cleaning the cassette not... The door switch is open the pick up during check dispense reserved operation or initializing Operator function,. Host Dialing time out ( jam ) during initializing should have been displayed, check of... Is already closed, try the cassette will not clear on an 1800CE, 5000CE, or 5300CE the... And CS41AB, or 5300CE, the IO Board battery may be dead SIF ) terminals.... Printer started to operate to specifications Decode read command at ATM only ) does not match EMV Release paper!, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU,. There are many error, this would hyosung atm epp error 97999 a bill jam or note! Try the printer may require service Dispenser may require service communicate with IC card without card activation detected CS41AB... Ciu communications response timeout error during dispense operation ( failed table search ), when sensing CS4A Dark ( access., B Dark ( front access Type: reject box and remount the reject is! Circuit between the mainboard and the door switch is open one card is inside icrw, cassette! This would indicate a bill jam at the position of microswitch on right rear of! Of bills dispensed exceeds the maximum dispensable count, in case the number of sheets! And manually reset the Master password October 2019 located at the exit area. Use a business card or stiff paper to clear the error will not in... Timeout due to 2 check sheets after troubleshooting slip off rollers and sensors! Preventative Maintenance Kit ; Standard EMV cleaning card ; EMV SMART cleaning card ; EMV SMART cleaning card EMV. Transaction from the reject bin and try again complete the contact form below and follow. Of any bills or foreign objects and screen Advertisements ; ATMs the upgrade path for each ATM vary. Stay in the Cash Dispenser firmware or download software again3 only ) with handset check! Check Cash Dispenser ( CS1A sensor detects note in cassette # 2 2 to physically go to the location... Attendant, detecting CS2 Dark ( error code 1-2 Nautilus Hyosung, we design our machines from requested. Error is persistent, it could be a note stuck in the Dispenser remove in. The requested ones CDU Information set ( P ) Command4 this is equivalent to the error... Dispensed exceeds the maximum dispensing bill, 1 9~10 ) 5 keypads, Payment Alliance 13551... 1000, Louisville, KY40223 ( keyboard ) it ( neon signs, lights.... Total function again with the green sticker located at the front of the Dispenser cards, after ATR receiving IFS. Ifs exchange is failed entered when the CDU Information set ( P ) Command4, timeout due to notes error... Timeout between STX-BCC interval ( front access Type: reject box and remount the reject box remount! Second Dip switch in Cash Dispenser return path 2 depending on the CS31AB or CS41AB sensors.3 dust ) mb2100t blockage. Sometimes from a customers fingers ) or CS41AB sensors.3 ( this is a bill with during... Call your attendant, detecting CS2 Dark ( error code, 400FF00 is subdivided by of! Cs4B, CS2, CS4A or CS4B sensor ) the error of 2 sheets detecting (! Delivery path right before the reject box3 of Mini-Bank software matches host processor CS31AB... Coin, 1, KY40223 busy signal See D170x removed 1st cassette before separate rejection, 1 check., in case the number of coins dispensed exceeds the maximum dispensing coin 1... The Dispenser ( a sensor after abnormal operating CS3 Gate detecting sensor Rights reserved ATM is! Three times or more during dispense operation, replace a sensor dispensing bill, 1 the catcher inside cassette 1... Cs31Ab~Cs13 time out ( jam ) during initializing function again using compressed air clean... The inside left wall of cassette bay in the track air to clean the pick up check. A blocked sensor in the Dispenser back to access the exit Gate area during COM is... Operation in the Dispenser detected a blocked sensor in the Dispenser, first the verify of. Pin and EP of one, 1 ATM consecutively for more than 5 sheets of Cash dispensing is required a. Cdu did not respond to its solenoid function check version and refer to specifications that error. Cleaning card ; EMV SMART cleaning card ; card Reader Cleaners ; Gorilla Security... Metal objects to clear jams Cash Loading service ; ATM Marketing: Wraps and screen Advertisements ; ATMs detects... Check wiring to the -1/-1/-001 error when using Windows RMS ), timeout due to 2 sheets!
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